CommunicationQuestion 910 of 1700
A family member is angry and says, “People here lie to you.” What should you do first?
- Say, “No one here would ever lie to you.”
- Walk away from the family member until they calm down
- Argue that the family member is wrong
- Listen without being defensive and try to defuse the anger
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Correct answer: Listen without being defensive and try to defuse the anger
Listening does not mean you agree. You may then report the concern through the chain of command.
Source: Nursing Assistant (Reuter), 1.3: Communication Within the Health Care Team
Questions last reviewed: 18 October 2026