CommunicationQuestion 908 of 1700
Why should you avoid asking a resident “Why are you so upset?”
- The question is too short to be of use
- “Why” questions may sound like accusations and cause defensiveness
- It is a closed question that needs only a yes or no
- It gives the resident too much hope
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Correct answer: “Why” questions may sound like accusations and cause defensiveness
Rephrase it, for example, “You seem upset. What’s on your mind?”
Source: Nursing Assistant (Reuter), 1.3: Communication Within the Health Care Team
Questions last reviewed: 18 October 2026