CommunicationQuestion 883 of 1700
Why is it best to give important information face-to-face instead of by text or email?
- Tone of voice and facial expressions are seen and heard
- Written messages take too long for the resident to read
- It takes more time for the resident to answer
- It removes the need to check feedback
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Correct answer: Tone of voice and facial expressions are seen and heard
Without nonverbal cues, a message is often misunderstood.
Source: Nursing Assistant (Reuter), 1.2: The Communication Process
Questions last reviewed: 18 October 2026