CommunicationQuestion 876 of 1700

Which sentence is an “I” message that an assertive nursing assistant could use?

  1. “You always leave the rooms a mess every day.”
  2. “I feel upset when rooms are left untidy.”
  3. “You never listen to what anyone says to you.”
  4. “Nobody on this unit cares about the residents or the work.”
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Correct answer: “I feel upset when rooms are left untidy.”

“I” messages state the facts and your feelings. “You” messages can feel like an attack.

Source: Nursing Assistant (Reuter), 1.2: The Communication Process

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Questions last reviewed: 18 October 2026