CommunicationQuestion 876 of 1700
Which sentence is an “I” message that an assertive nursing assistant could use?
- “You always leave the rooms a mess every day.”
- “I feel upset when rooms are left untidy.”
- “You never listen to what anyone says to you.”
- “Nobody on this unit cares about the residents or the work.”
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Correct answer: “I feel upset when rooms are left untidy.”
“I” messages state the facts and your feelings. “You” messages can feel like an attack.
Source: Nursing Assistant (Reuter), 1.2: The Communication Process
Questions last reviewed: 18 October 2026