Professional role and rightsQuestion 72 of 1700
Which task must an ombudsman program do under the Older Americans Act?
- Hire and fire the staff who work in the facility
- Set the wages for nurse aides who work there
- Look into and resolve complaints made by or for residents
- Give direct resident care in the facility each day
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Correct answer: Look into and resolve complaints made by or for residents
Complaint handling is a main duty of the ombudsman.
Source: Nursing Assistant (Reuter), 2.2: Ethical and Legal Responsibilities of the Nursing Assistant
Questions last reviewed: 18 October 2026